1.) TohfaLaya makes all efforts to ensure precise packaging. However, due to unavoidable
circumstances if the item gets damaged during transit or wrong item is delivered, replacement of the
product will be done.
2.) Tohfa Laya will replace your order once it receives back the damaged product. Client needs to
courier us the damaged product after our confirmation and we will courier the replaced product on
receipt of the damaged product.
3.) In case the exact item for replacement is not available, we will try to give you the best possible
alternatives. Acceptance is as per client discretion. We will issue full refund within 5-7 working days in
case of client denial.
4.) If the item is sent to us for replacement /return without our confirmation, Tohfa Laya is not liable
for any refund/replacement.
5.) If the order is confirmed from our side and we are not able to process the order, due to some calamity