Refund & Replacement Policy – Tohfalaya

Because You’re Not Just a Customer, You’re Family ❤️

At Tohfalaya, your trust and special occasions are everything to us. We pack each order with love and care, treating every gift like it’s going to our own family. Still, in rare cases of transit damage or delays, we’re here to support you with a fair and friendly return policy.

✅ Conditions for Returns:

1. Eligible Returns:
   We only accept returns for items that have been damaged during transit by the courier.

2. Unboxing Video is Mandatory:
   To be eligible for a return or replacement, please record a continuous unboxing video—starting from the sealed outer poly bag to the final product. This video must clearly show the entire opening process and any visible damage.

🔁 Return & Replacement Process:

1. Step 1 – Record the Unboxing:
   Ensure the video includes the parcel label and captures the opening process in full.

2. Step 2 – Contact Us within 24 Hours:
   Email us at contact@tohfalaya.in or tohfalaya@gmail.com, and share the video with a brief description of the issue.

3. Step 3 – Review & Resolution:
   Our team will review your video. If the damage is confirmed to be courier-related, we’ll offer a replacement or refund based on availability and your preference.

📦 Important Notes:

4. No Return Without Video Proof:
   Returns will not be accepted without proper, unedited unboxing video proof.

5. Shipping Delays:
   In case of courier delays, kindly inform us. We will assess the situation and decide—based on the case—whether a refund or replacement is appropriate. Your cooperation means everything to us.

6. We Always Quality Check:
   Every product is checked and packed with full care before dispatch.

7. You’re Family, Not Just a Customer:
   Your happiness is our success. We understand your occasion and emotions matter most.

8. Wrong Address Disclaimer:
   If you provide an incorrect or incomplete address and the product doesn’t reach you, we will not be liable for a refund.

9. RTO (Return to Origin) Cases:
   If the product returns to us because it wasn’t accepted or the address was incorrect, the customer must pay the RTO and re-dispatch charges before resending the product.

10. Final Note:
    Please read our full Shipping and Return Policy before placing your order.

📩 Support:
Email: contact@tohfalaya.in | tohfalaya@gmail.com
📞 Contact: 9340820374
🌐 Website: www.tohfalaya.in