1.) Tohfalaya reserves the right to accept or reject any order. The mode of communication of
acceptance would be through phone/email

2.) Tohfalaya takes complete responsibility for the packaging and dispatching of the products in
pristine condition.

3.) Since all our products are completely customized, there will be some discrepancy in the picture on the
website and the actual product .

4.) Images of clients used in the products may be used for marketing on the website of Tohfalaya.in.
However, If the user doesn’t want their images to be public, they have to inform our team at the time of
placing the order. Tohfalaya will not be responsible for any miss information.

5.) In case of any complaint of any product, the client needs to inform within 48 hours of delivery. No
complaints shall be entertained regarding the defective /wrongly ordered product after the mentioned
time frame.

7.) If we are unable to deliver your product due to clients incomplete address /recipient not available at
the time of delivary,any extra cost spent by Tohfalaya for re-dispatch shall be claimed from the
client before re-dispatch.

8.) We take 50% advance money on confirmation of order and the balance amount a day before
dispatching the product.

9.) No refund will be done in case of any cancellation/changes made.

10.) Please check the shipping and return policy before placing any order.